Compound, a new cultural space opening in Long Beach in 2020, seeks an energetic, experienced, hands-on innovator to fill the inaugural role of Director of Operations (OD). Compound is in its start-up phase with a mission to be a creative hub where art, wellness, and social engagement meet. Our holistic approach to programming includes a wide range of events, classes, and workshops, contemporary art exhibitions, healthy food and drinks, and a shop—all of which reinforce our values of creating connections, building a sense of belonging, and supporting growth. Driven by the belief that culture shifts consciousness, our purpose is to promote cultural equity by creating a welcoming, inclusive space where joy, empathy, and change can thrive.
The OD will be part a small staff and work closely with the Executive Director (ED) in running the three major aspects of the organization. First, s/he will manage business-interfacing operations, including visitor services, Shop staff, and contractors that provide valet, food and beverage services, and potentially more. Second, s/he will also manage the physical site, including information technology, security, and supervising buildings and grounds. Third, s/he will work with the ED to manage human resources and oversee a team of full and part-time staff.
As this is a new organization, each team member will have an opportunity to assist in defining and refining their mission and strategic goals as well as the tactics to accomplish them. This includes collaborating with other team members to engage and partner with artists, individuals, and nonprofits serving the local community, local businesses, community members, and patrons to ensure that the organization is sustained as a valuable asset within Long Beach and greater Los Angeles.
- Work with the ED in determining, implementing and coordinating systems, services, and protocols that will form the operational backbone of the organization.
- Manage external vendors for valet, retail and food services;
- Manage Shop staff and accounting
- Manage the physical site, including:
- Security monitoring,
- IT support,
- Art handling and installation (in collaboration with Exhibitions staff),
- Pest management,
- Facilities equipment contracts,
- Waste management,
- And other contractors as required;
- With the ED, manage human resources and oversee a team of full and part-time staff.
- Developing training and onboarding material for new staff;
- Managing the opening budget for operations;
- Developing opening plans;
- Oversee ticketing and CRM implementation;
- Oversee staff and onsite technology systems and develop help desk protocols;
- Develop security protocols;
- Develop event protocols, budgets and policies;
- Advise the design and construction teams in relation to related areas of responsibility;
- Assist with pre-opening and opening events;
- Ensure compliance and accessibility of building.
- Develop metrics on what constitutes success, create objectives and deadlines, and put plans in place to track those metrics.
- Prepare and present reports to the ED, Founder, and the finance team on metrics and other subjects as requested.
Skills, Knowledge, and Abilities
- Dedicated to Compound’s mission as a cultural sanctuary and multidisciplinary creative hub and the ability to work with individuals from a wide variety of ethnic, cultural, and economic backgrounds.
- Experience in creating and managing budgets.
- Experience in hiring and mentoring staff.
- Experience in organizing data and generating reports.
- Facilities management expertise and ability to manage subcontractors.
- Mission-driven yet humble, highly energetic, hardworking, extremely organized, strong staff management skills, yet collaborative and flexible with a healthy level of caring.
- Intellectually curious with a demonstrated commitment to serving others. An effective collaborator with excellent communications skills and a high level of emotional intelligence and empathy.
- Business acumen required and an ability to use data to drive decisions that impact the management of the organization as well as make tough decisions and stand by the budgetary needs and priorities of Compound.
- Self-aware, self-confident, self-motivated, and willing to work closely with the ED to further the development of the organization.
- Must be highly proficient in technology and software solutions, including knowledge of admissions, POS, and online ticketing systems, and must be highly skilled in using Microsoft Office Suite.
- Must be able to work weekends, holidays, and special events as necessary.
Education and Experience
- Minimum of five years of managing building facilities.
- The ideal candidate will have a career path that includes experience in a public-facing nonprofit venue (museum, cultural center, or performing arts center) or a hospitality organization of similar size and scale.
Salary is commensurate with skills and experience. Excellent benefits, including health, dental, vision, and a 401k retirement savings plan.
Equal Opportunity Employer
We are an equal opportunity employer, and we aspire to reflect the diversity of Long Beach in both our staff and visitors. We will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We believe that by actively building a workforce of the brightest people from the broadest range of backgrounds, we can innovate, inspire, and engage with the widest possible audience.
Please send a resume and cover letter to email@example.com.